5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have an image in mind of what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have discovered is that most security guard businesses are capable of supplying the support that property managers want, but also often do not because of a lack of continuing quality control procedures.
Safety guard businesses are unlike any seller a property supervisor usually hires. If you hire a painter, you are able to see whether they are doing their jobs by taking a look at the walls. But when you hire a security guard company, how often can you determine if the guard organization is performing their job which includes running background checks and drug screenings, providing great training to your own guards, and efficiently monitoring and supervising your defenses. In most instances they probably are, but it is crucial to implement a method of verification and quality control to ensure that problems associated with the deficiency of doing these jobs do not start to happen.
In this guide we will discuss five (5) easy steps to improving your security guard service and achieving what you picture as your perfect retail security Dagenham.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they could start working as security guards. If your state is one of these states, ensure your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the sort of training that is being supplied by your security provider and inquire does it seem decent.
It is also your security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they ought to be supplying you with verifications. If not, why?
Another excellent way to screen if the guard is a fantastic fit for your property is to perform a brief”interview” to get a sense of the guard and also to describe your expectations. This initial conversation will tell you a good deal about what to expect from this guard and it provides you an opportunity to request another guard if you think it is necessary.
Assess Guard Training
Although most security guard businesses have a very thorough orientation that introduces every guard to the company itself, in several cases the guard’s orientation to his delegated property isn’t as complete. We predict the orientation to the delegated property”Site Specific Training”. Find out what your website specific training looks like:
• Does it happen at your property?
• Who does the training?
• Just how long is each officer trained?
• Just how long does the security firm double lender? (Double banking is the process of experiencing a veteran guard working in precisely the same time as the new guard.)
Determine the answer to every one of these questions and make sure they fit with what you feel is sufficient. You should even consider sitting in on your security guard company’s orientation and also your website special training to get an understanding of what goes into preparing a guard to work in your property.
Protect supervision is one of the main factors of good security guard support. When security businesses provide poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the guard to learn and better understand their duties. If the guards aren’t being supervised, they start to feel their job isn’t significant and they start to see themselves as less of a part of the security group. When guards do not feel as part of your group it generally contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t require onsite oversight, how does your security guard firm remotely supervise its guards? Outside the normal security firm field manager spot checks, the two methods of distant supervision that prove most effective are: Officer Check-Ins
If your guards must make rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they’re on your property. These tracking systems allow the security guard company to track the log and time the action of these guards while they’re making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports that enable the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be given with an abridged version of these reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that using a method for guards to check in regularly with the security guard provider provides a way of earning sure each guard is secure and alert. By having guards check-in regularly with the security guard company, at least each 30 minutes, guards feel their safety is important and being awake and alert is an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are almost always good ways of finding out just what is occurring with your security while you aren’t there. Through these inspections, make sure to ask your security guards questions regarding their duties and responsibilities to ensure they know their jobs. In fact, we suggest having your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Bear in mind, when choosing a security adviser be sure the adviser isn’t really a security guard company. If that’s the case, your audit is sure to develop problems with your existing security guard company.